Shipping policy
🌟 Shipping Policy
Last updated: 30 September 2025
Every parcel we send is packed with care, joy, and a little extra Disney magic - and we hope you absolutely love it when it arrives! That said, it’s important to set clear expectations so everything feels fair and stress-free for everyone.
🗓️ When Will My Order Be Shipped?
We currently offer two types of items:
1. In-Hand Stock
These items are already with us in the UK and will be posted within 3–5 working days of your order.
2. Park Pick-Ups & Pre-Orders
These items are collected during specific shopping trips and are shipped within 3–5 working days of our return to the UK. The trip dates and estimated shipping window will always be made clear at the time of ordering.
We always aim to ship promptly - but after a trip, there’s a lot of unpacking, sorting, and packing to do, so your patience during this window means the world 💫
If you’re ever unsure, feel free to ask - we’re always happy to confirm!
✈️ Delivery Method
All parcels are sent via Royal Mail Tracked 48.
You’ll receive tracking details as soon as your parcel has been dispatched.
🕯️ During busy seasons (especially Christmas), we do our best to ship on time - but please allow for potential Royal Mail delays. Once a parcel has been handed over, we no longer control the delivery timeline - though we’re always happy to help if something goes astray.
📍 We currently ship within the UK only.
💌 Combined Orders
If you place more than one order close together, we’ll always try to combine them and refund any excess postage (where possible). Just drop us a quick message if you think this applies to you.
🚨 A Few Important Notes
📍 Double-check your address at checkout - we can’t take responsibility for parcels sent to the wrong address.
📦 If your parcel is returned to us due to a wrong address, non-collection, or failed delivery, we’ll contact you to arrange redelivery. This may incur an additional postage fee.
🧾 Please check your order as soon as it arrives. If anything is missing, let us know within 48 hours so we can investigate.
📮 Once your order has been posted, it’s in the hands of Royal Mail. We’re happy to help track or support a claim, but cannot control their delivery timeframes.
🔁 Returns Address (if arranged with us)
If a return is agreed (e.g. in the rare case of receiving the wrong item), please send it to:
Kingdom to Kingdom
Unit 159072, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom
Please do not send returns without contacting us first.
🔄 Policy Updates
This policy may be updated from time to time to reflect changes in our service or shipping partners.
✨ Any Questions?
We’re always happy to help.
You can message the page or email us at steph@kingdomtokingdom.co.uk
🛍️ By placing an order, you confirm that you’ve read and agreed to this Shipping Policy.