Privacy policy
🌟 Privacy Policy
Last updated: 30 September 2025
Welcome to Kingdom to Kingdom Pick Ups!
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.kingdomtokingdom.co.uk), make a purchase, or otherwise interact with us through the Services.
Our store is powered by Shopify, which helps us run a secure, reliable shop for Disney and theme park lovers across the UK. By using our website and services, you agree to the terms outlined below.
🔐 Personal Information We Collect
Depending on how you interact with our website, we may collect the following personal information:
💫 Contact details: Name, billing and shipping address, email, and phone number
💫 Order info: Items you view, purchase, return, or save to your wishlist
💫 Payment details: Shopify processes all payments securely - we don’t store your card information ourselves
💫 Account info: If you create an account, we store your preferences and login details securely
💫 Device & usage data: Your browser, IP address, and how you navigate the site
💫 Communications: Any emails or messages you send us (e.g. for customer support)
💡 How We Use Your Information
We use your personal data to:
💫 Process your orders and payments
💫 Ship your parcels and provide tracking updates
💫 Respond to customer enquiries and support requests
💫 Improve and personalise your experience on our site
💫 Send occasional marketing (if you’ve opted in)
💫 Detect and prevent fraud or misuse
📦 Marketing & Your Choices
If you opt in to receive marketing (e.g. product updates, launches, offers), we may email you occasionally. You can unsubscribe at any time using the link in the email.
We do not sell or share your personal information for unrelated marketing purposes.
🤝 Shopify’s Role
Our store is hosted and powered by Shopify, which processes data on our behalf. When you shop with us, Shopify may also collect and use your data in accordance with their own privacy policies.
To learn more, please visit:
👉 Shopify Consumer Privacy Policy
👉 Shopify Privacy Portal (for managing your rights)
🌍 Who We Share Your Information With
We only share your data when necessary - for example:
💫 With Shopify to run the store and process payments securely
💫 With Royal Mail (or other couriers) to deliver your parcel
💫 With service providers (e.g. email platforms) strictly for business use
💫 If required by law, for legal or fraud-related reasons
We never sell your data or share it with third parties for unrelated advertising.
🛡️ Data Security & Retention
We follow Shopify’s high security standards and take steps to protect your data. However, no system is 100% foolproof - please don’t share sensitive information (like passwords) over unsecured channels.
We retain your information only as long as needed for the purpose it was collected - usually to fulfil your order, meet legal requirements, or handle disputes.
⚖️ Your Rights (UK & EU)
Under UK GDPR, you have the right to:
💫 Access the personal data we hold about you
💫 Correct or update your information
💫 Request that we delete your data (where legally allowed)
💫 Object to or restrict how we process your data
💫 Withdraw your consent at any time (for example, for marketing)
You can exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.
👶 Children’s Data
Our store is not intended for use by children. We do not knowingly collect data from anyone under the age of 16. If you’re a parent or guardian and believe your child has shared data with us, please contact us to have it removed.
🌐 International Transfers
Because Shopify may store or process data outside the UK, your data may be transferred to other countries. Where required, Shopify uses legal mechanisms (like standard contractual clauses) to safeguard these transfers.
🔁 Policy Changes
We may update this Privacy Policy from time to time, and the latest version will always be available on our website. If major changes occur, we’ll notify you as required by law.
📮 Contact Us
If you have any questions about this Privacy Policy - or if you’d like to exercise any of your rights - you can contact us at:
📧 steph@kingdomtokingdom.co.uk
📍 Kingdom to Kingdom, Unit 159072, PO Box 6945, London, W1A 6US, United Kingdom
✅ By using our site and placing an order, you confirm that you’ve read and understood this Privacy Policy.